Privacy Policy
At Zeos Electrical, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, services, and team.
Information We Collect
We may collect personal information from you when you visit our website, contact us, request a quote, or engage our services. This information may include:
- Your full name
- Your phone number
- Your email address
- Your residential or business address
- Details about your electrical project or service request
- Any photos or documents you choose to upload
- Feedback or reviews you provide
We may also collect non-personal information such as browser type, device information, and website usage data to improve our services and user experience.
How We Use Your Information
The information we collect is used to:
- Respond to your enquiries and provide quotes
- Schedule and deliver electrical services
- Communicate with you about your project
- Send updates, invoices, or service reminders
- Improve our website and customer experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
Sharing Your Information
We may share your information with trusted third parties only when necessary to deliver our services or comply with legal requirements. These may include:
- Licensed subcontractors or technicians working on your project
- Payment processors or accounting platforms
- Regulatory bodies such as Ausgrid or Endeavour for compliance purposes
- Legal or insurance professionals if required
All third parties are expected to handle your information with the same level of care and confidentiality that we do.
Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure servers and encrypted communications
- Restricted access to sensitive data
- Regular system updates and monitoring
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to contact us if you have concerns about your data security.
Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance your browsing experience. Cookies are small files stored on your device that help us understand user behaviour and improve site functionality.
You can choose to disable cookies through your browser settings, although this may affect your ability to use certain features of our website.
Accessing and Updating Your Information
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details provided below.
Third-Party Links
Our website may contain links to external websites, such as Google Reviews. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:
Phone: 1300 00 ZEOS
Email: admin@zeoselectrical.com.au
Business Hours: Monday to Friday – 7:00 am to 5:00 pm
Service Areas: All of Sydney, Ausgrid and Endeavour areas